At ChocoMocho, customer satisfaction is our top priority. We prepare and deliver our products with utmost care. However, if you are not completely satisfied with your purchase, please review our refund policy below.
1. Refund Eligibility
Refunds are only applicable under the following conditions:
You received the wrong item.
The product was damaged during delivery.
The product was expired upon delivery.
The product was not as described or had quality issues.
To be eligible, you must:
Notify us within 24 hours of delivery.
Provide photo or video proof of the issue.
2. Non-Refundable Items
We do not offer refunds in the following cases:
Change of mind after order confirmation.
Incorrect delivery address provided by the customer.
Delays caused by courier services or weather.
Opened or partially consumed products.
3. Refund Process
If your request is approved:
Refunds will be issued via the original payment method.
Processing may take 7–10 business days depending on your bank or payment provider.
4. How to Request a Refund
To request a refund, please contact us with the following:
Order number
Reason for the refund
Photo/video evidence (if applicable)
Date and time of delivery
📧 Email: chocomocho.in@gmail.com
📞 Phone: +917289070601
5. Replacements
In some cases, we may offer a replacement instead of a refund. This will be discussed and confirmed on a case-by-case basis.