✅ Eligibility for Returns
Items must be returned within 7 days of delivery.
Items must be unused, in original packaging, and in the same condition you received them.
Receipt or proof of purchase is required.
🚫 Non-Returnable Items
Customized or personalized stationery.
Sale or clearance items.
Items damaged due to customer misuse.
🔁 Exchange Policy
We only replace items if they are defective or damaged during transit.
Exchange requests must be initiated within 48 hours of receiving the product.
💸 Refund Process
Once we receive your item, we’ll inspect it and notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original method of payment within 7–10 business days.
🚚 Return Shipping
Customers are responsible for paying return shipping costs unless the item was damaged or incorrect.
Shipping costs are non-refundable.
📩 Contact Us
For returns, exchanges, or questions: 📧 Email: chocomocho.in@gmail.com
📞 Phone/WhatsApp: +917289070601